• Choose other country to get service
    LETOU - 乐投 SWEEVA SW2000BK | LETOU - 乐投 Sweeva SW2000BK Smart Robot Vacuum Cleaner with Wi-Fi, 2000Pa suction power, HEPA filter and self-charging
    : SW2000BK

    LETOU - 乐投 SWEEVA SW2000BK

    LETOU - 乐投 Sweeva SW2000BK Smart Robot Vacuum Cleaner with Wi-Fi, 2000Pa suction power, HEPA filter and self-charging

    FAQ

    Filters

    How long can I use the Robot Vacuum Cleaner continuously?

    # Energy Efficiency

    Do I need to shut down the Robot Vacuum Cleaner when it is not working?

    # Energy Efficiency

    Does the charging dock consume electricity all the time?

    # Energy Efficiency

    What should I do when the LETOU - 乐投 Home App reminds me that the Robot Vacuum Cleaner is offline?

    # Connectivity

    How to upgrade the firmware?

    # Firmware

    Does the Robot Vacuum Cleaner's normal use have ambient temperature requirements?

    # Product Safety

    What should I do if the speaker fails to control the Robot Vacuum Cleaner?

    # Connectivity

    Is the Robot Vaccum Cleaner a pet-safe product??

    # Product Safety

    Is the Robot Vaccum Cleaner a child-safe product??

    # Product Safety

    What do the different suction powers mean?

    # Others

    Is the Robot Vacuum Cleaner suitable for removing liquid?

    # Others

    What should I do if the noise becomes louder?

    # Noises

    What should I do if the Robot Vacuum Cleaner returns to the charging dock, but it cannot be charged?

    # Battery

    What should I do if the Robot Vacuum cannot find the charging dock for a long time during the recharging process?

    # Battery

    What should I do if the robot gets stuck in a "forward collision"?

    # Daily Use

    How long does it take to rinse (wash) the dustbin and filter?

    # Accessories

    What are the meanings of error tones and indicators?

    # Error codes

    What does it mean a light status?

    # Daily Use

    What Wi-Fi frequency band can be used for Wi-Fi wireless connection?

    # Connectivity

    Can I use the 5GHz frequency band for Wi-Fi wireless connection?

    # Connectivity

    What should I do if the suction power becomes weak?

    # Daily Use

    What should I do if the roller brush does not turn?

    # Daily Use

    Should I clean the Robot Vacuum sensors?

    # Cleaning Tips

    What should I do if I cannot start the Robot Vacuum Cleaner?

    # First Steps

    Do I need to charge the Robot Vacuum Cleaner for 16 hours for the first use?

    # First Steps

    What should I do if the Robot Vacuum Cleaner behaves abnormally?

    # Daily Use

    What is the reason for the decrease of cleaning ability or dust leakage?

    # Daily Use

    Why didn't the Robot Vacuum clean as scheduled?

    # Daily Use

    Download

    Need more help?

    We're here for you, whether you are experiencing any issues or need product assistance.

    Call

    Our Support team is just a call away.
    National telephone rates apply. 
    We are closed during National Bank holidays.

    09:00h to 18:00h (Mon-Fri)
    01 571 2605

     

    Social Media

    Our Support team is here to help you through WhatsApp text chat. Voice messages aren’t supported.

    We are closed during National Bank holidays.

     

    09:00h to 17:00h (Mon-Fri)

    Request Service

    Are you experiencing issues with your appliance?

    Request a repair service with our technical team. 

    *LETOU - 乐投 will process your personal data in accordance with our Privacy Policy.

     

    Create My Account 

    Sign In

    LETOU - 乐投 Home App

    Request a Repair Service or follow-up on the progress of an existing one from our LETOU - 乐投 Home App.

     

     iOS

     Google Play

    Close
    【网站地图】【sitemap】